Returns & Refunds

Our delivery service is within major city limits between the hours of 9am until 6pm. Areas outside of the UAE are currently not supported. Please contact the Customer Care team for more details if required.

  • Return & Refunds can only be made within 15 days of date of delivery.
  • Items must be in perfect condition i.e. unused etc.
  • Items must still have all original packaging intact.
  • Sale items are NON-returnable.
  • Item should be returned in the same plastic pouch or box received in.
  • We do not process exchanges, alternatively we can offer you a free return service & store credit or refund, whereby then you can reorder the new product you require.

If you would like to proceed with the return kindly email us at service@ptswitch.ae or complete our Contact Us customer form and we will arrange the collection with our courier provider.

We will contact you to arrange a suitable day/time for collection.

Once we have received the item(s) back to our facility and quality check them to ensure they comply with our returns policy we will then contact you accordingly.

Refunds for orders paid via COD will be issued as store credit.

Refunds for orders paid via Card online will be issued back onto the payment card.
Card payment refunds can take up to 7 days to reach your account, please note you can re-order the new product ahead of receiving your store credit or refund if you wish and you shall receive this next day should your order be placed before 5pm (except Fridays & public holidays).

Returns / Refunds cannot be confirmed via Telephone. Please e-mail us at the with the below information as soon as possible once receiving your item(s) & our customer service team will follow up with you within 1-2 working days.

Order Number:
Item for Return:
Reason for Return:

Once your request is received, our customer care team will confirm all details with you regarding your refund via email.

Some products may have a No Return policy, but this will be clearly stgated in the description of the product. We advise you to read product descriptions thoroughly before purchasing your desired product.


Although we are very thorough in checking all items before we dispatch, if you do receive a damaged item, please inform us within 24 hours by email to service@ptswitch.ae quoting your Order Number, the description of damage and an image.

*We reserve the right to decline refund requests if items are returned to us outside the terms of our returns Policy.

800 3846 (EVGO)